Privacy Policy
Last updated: 12 September 2026
1. Who we are
This website is operated by The Ascend Collective (“we”, “us”, “our”), The Ascend Collective Group Pty Ltd (ABN 21 688 634 817), an Australian company. We are committed to protecting your privacy and handling your personal information openly and transparently.
2. What this policy covers
This policy explains how we collect, use, store and disclose your personal information when you visit ascendcollective.com.au, book a discovery call, download a resource, subscribe to our emails, or otherwise deal with us.
3. Information we collect
We may collect the following kinds of personal information:
- Contact details you give us — name, email address, phone number and business details when you book a call, download a playbook or subscribe.
- Information you provide on forms or the Growth Scorecard, including answers about your business.
- Technical and usage data — IP address, browser type, pages visited and similar analytics data collected automatically.
- Marketing engagement data — how you interact with our emails, ads and content.
4. How we collect it
We collect personal information directly from you when you complete a form, book a call, email us or subscribe. We also collect some information automatically through cookies and analytics tools, and occasionally from third-party platforms such as Meta, Google, GoHighLevel, etc. where you have engaged with our ads or content.
5. Why we collect and use it
We use your personal information to:
- Respond to enquiries and deliver the resources, calls or services you request.
- Provide and improve our programs, website and content.
- Send you marketing communications where you have opted in (you can opt out at any time).
- Measure and improve our advertising and marketing performance.
- Meet our legal and record-keeping obligations.
6. Cookies and tracking
We use cookies and similar technologies, including Google Analytics, Meta Pixel, GoHighLevel tracking, to understand how the site is used and to deliver relevant marketing. You can control cookies through your browser settings, though some features may not work without them.
7. Who we share it with
We do not sell your personal information. We may share it with trusted service providers who help us run our business — for example our CRM, email, scheduling, analytics and advertising platforms (such as GoHighLevel, Google and Meta) — and only so they can perform services for us. Some of these providers may store data overseas.
8. Direct marketing
Where you have opted in, we may send you marketing emails and messages. Every marketing email includes an unsubscribe link, and you can opt out at any time by using it or contacting us at info@ascendcollective.com.au.
9. How we store and protect it
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including the use of reputable, secured third-party platforms, access controls that limit who can view your information, and encryption of data in transit. No method of transmission or storage is completely secure, but we work to safeguard your information.
10. Accessing and correcting your information
You can ask us to access or correct the personal information we hold about you at any time by contacting us at info@ascendcollective.com.au. We will respond within a reasonable period.
11. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at info@ascendcollective.com.au so we can address it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date at the top.
13. Contact us
Questions about this policy or your personal information? Email us at info@ascendcollective.com.au.