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Legal

Privacy Policy

Last updated: 10 September 2026

Template — not yet legal advice. This policy is a starting draft aligned to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Replace every [bracketed] field and have it reviewed by a legal professional before you publish it.

1. Who we are

This website is operated by The Ascend Collective (“we”, “us”, “our”), The Ascend Collective Group Pty Ltd (ABN 21 688 634 817), based in [business address, Australia]. We are committed to protecting your privacy and handling your personal information openly and transparently.

2. What this policy covers

This policy explains how we collect, use, store and disclose your personal information when you visit [website URL], book a discovery call, download a resource, subscribe to our emails, or otherwise deal with us.

3. Information we collect

We may collect the following kinds of personal information:

  • Contact details you give us — name, email address, phone number and business details when you book a call, download a playbook or subscribe.
  • Information you provide on forms or the Growth Scorecard, including answers about your business.
  • Technical and usage data — IP address, browser type, pages visited and similar analytics data collected automatically.
  • Marketing engagement data — how you interact with our emails, ads and content.

4. How we collect it

We collect personal information directly from you when you complete a form, book a call, email us or subscribe. We also collect some information automatically through cookies and analytics tools, and occasionally from third-party platforms such as Meta, Google, GoHighLevel, etc. where you have engaged with our ads or content.

5. Why we collect and use it

We use your personal information to:

  • Respond to enquiries and deliver the resources, calls or services you request.
  • Provide and improve our programs, website and content.
  • Send you marketing communications where you have opted in (you can opt out at any time).
  • Measure and improve our advertising and marketing performance.
  • Meet our legal and record-keeping obligations.

6. Cookies and tracking

We use cookies and similar technologies, including Google Analytics, Meta Pixel, GoHighLevel tracking, to understand how the site is used and to deliver relevant marketing. You can control cookies through your browser settings, though some features may not work without them.

7. Who we share it with

We do not sell your personal information. We may share it with trusted service providers who help us run our business — for example our CRM, email, scheduling, analytics and advertising platforms (such as GoHighLevel, Google and Meta) — and only so they can perform services for us. Some of these providers may store data overseas.

8. Direct marketing

Where you have opted in, we may send you marketing emails and messages. Every marketing email includes an unsubscribe link, and you can opt out at any time by using it or contacting us at [contact email].

9. How we store and protect it

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including [describe key measures — secured platforms, access controls, etc.]. No method of transmission or storage is completely secure, but we work to safeguard your information.

10. Accessing and correcting your information

You can ask us to access or correct the personal information we hold about you at any time by contacting us at [contact email]. We will respond within a reasonable period.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at [contact email] so we can address it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date at the top.

13. Contact us

Questions about this policy or your personal information? Email us at [contact email] or write to [business address].