Effective date: 11 September 2026
This Privacy Policy explains how The Ascend Collective Group Pty Ltd (ABN 41 664 437 307), trading as The Ascend Collective (“we”, “us”, “our”), collects, uses, discloses and protects your personal information. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, our free tools, or our products and services, you agree to the collection and use of your personal information as described in this policy.
1. What personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- Your name, email address and phone number.
- Business details you choose to provide (such as your business name, revenue figures, or answers you enter into our free tools and assessments).
- Booking details when you schedule a discovery call.
- Payment and billing information when you purchase a product (processed by our third-party payment provider — we do not store your full card details).
- Records of your communications with us, including emails and enquiries.
- Technical and usage information collected automatically, such as your IP address, device and browser type, pages visited, and how you found us (see “Cookies and tracking” below).
2. How we collect your personal information
We collect personal information in a number of ways, including when you:
- Complete a form, opt-in, or use one of our free tools or assessments on our website.
- Book a call, make an enquiry, or contact us by email.
- Purchase or register for one of our products or courses.
- Subscribe to our emails, or engage with our content and advertising.
- Browse our website, through cookies and similar technologies.
Where it is reasonable and practical, we collect personal information directly from you. In some cases we may collect it from third parties such as advertising and analytics platforms.
3. Why we collect, hold and use your personal information
We collect, hold and use your personal information to:
- Provide our products, services, tools and content to you.
- Deliver the results of a tool or assessment you have used, and follow up with related information.
- Respond to your enquiries and manage your bookings.
- Process payments and provide access to purchased products.
- Send you marketing and educational emails about our services (where you have opted in or where otherwise permitted by law).
- Improve our website, tools and services.
- Operate and measure our advertising, including on platforms such as Meta and Google.
- Meet our legal and regulatory obligations.
4. Direct marketing and how to opt out
We may use your personal information to send you marketing communications by email. You can opt out at any time by using the unsubscribe link in any email we send, or by contacting us at paul@ascendcollective.com.au. We will action your request within a reasonable time.
5. Disclosure of your personal information
We may disclose your personal information to third parties who help us operate our business, including:
- Our customer relationship management and marketing platform (GoHighLevel).
- Our website hosting provider.
- Email delivery providers.
- Our payment processor.
- Advertising and analytics platforms, such as Meta and Google.
- Professional advisers, where reasonably required.
- Government or regulatory bodies, where required or authorised by law.
We do not sell your personal information.
6. Overseas disclosure
Some of the service providers we use store or process data on servers located outside Australia. Where your personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.
7. Cookies and tracking
Our website uses cookies and similar technologies to help it function, to understand how it is used, and to support our advertising. This may include tools such as analytics services and advertising pixels (for example, from Meta and Google). You can control or disable cookies through your browser settings, though some parts of the website may not work as intended if you do.
8. Security of your personal information
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Accessing and correcting your personal information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us at paul@ascendcollective.com.au. We may need to verify your identity before actioning your request. In limited circumstances we may decline a request, in which case we will explain why.
10. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at paul@ascendcollective.com.au so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Children
Our website and services are intended for business owners and are not directed at children. We do not knowingly collect personal information from anyone under 18.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the effective date shown at the top.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
The Ascend Collective
The Ascend Collective Group Pty Ltd — ABN 41 664 437 307
40 Towry Crescent, Vincentia NSW 2540
Email: paul@ascendcollective.com.au