Terms of Service
Last updated: 12 September 2026
1. About these terms
These Terms of Service govern your use of ascendcollective.com.au and any services provided by The Ascend Collective, The Ascend Collective Group Pty Ltd (ABN 21 688 634 817) (“we”, “us”, “our”). By using this website or engaging our services, you agree to these terms.
2. Our services
We provide marketing, sales and growth services and programs, including the Ascend Build, Ascend Acquire and Ascend Scale offerings, along with free resources, a podcast and other content. The specific scope, deliverables and fees of any paid engagement are set out in a separate agreement or order form between you and us.
3. Payments & billing
Program fees are as stated at the point of sale (for example, $250 or $500 per week for the relevant program) or in your service agreement. Fees are billed weekly or monthly by direct debit, as agreed at sign-up. If a scheduled payment fails or is late, the debit will be re-attempted. If your account remains overdue for 7 days, services will be suspended until the account is brought up to date. All fees are in AUD and inclusive of GST.
4. Cancellations & refunds
You may cancel your engagement by providing one week’s notice following an offboarding interview — email us at info@ascendcollective.com.au to arrange this. Refunds are provided only at the discretion of The Ascend Collective Group Pty Ltd. Nothing in these terms limits your rights under the Australian Consumer Law, which may entitle you to remedies that cannot be excluded.
5. Your responsibilities
To get results from our services you agree to participate, provide accurate information, and implement or approve work in a reasonable time. Our services depend in part on your input and cooperation.
6. No guarantee of results
We bring proven methods and real effort, but we do not and cannot guarantee specific financial results. Any figures, case studies or examples on this site are illustrative and are not a promise of your results, which depend on your market, effort and circumstances.
7. Intellectual property
All content, frameworks, templates and materials we provide remain our intellectual property (or that of our licensors). You may use them for your own business but may not resell, republish or redistribute them without our written permission.
8. Confidentiality
Each party agrees to keep the other’s non-public business information confidential and to use it only for the purpose of the engagement.
9. Limitation of liability
To the maximum extent permitted by law, our liability arising from these terms or our services is limited to the fees you paid us in the preceding 3 months. We are not liable for indirect or consequential loss. Nothing here excludes liability that cannot be excluded under law.
10. Privacy
Our handling of your personal information is described in our Privacy Policy.
11. Changes to these terms
We may update these terms from time to time. The current version will always be on this page, with the “last updated” date above. Continued use of the site or services means you accept the updated terms.
12. Governing law
These terms are governed by the laws of New South Wales, Australia, and the courts of that jurisdiction have exclusive jurisdiction.
13. Contact
Questions about these terms? Email us at info@ascendcollective.com.au.